Questions We Hear Before Every Event
Straight answers on process, dietary requirements, and contract terms — so you can move forward with clarity.
How do I start the booking process?
Submit an enquiry through our contact page. We'll follow up with a structured brief covering event date, guest numbers, venue, and service format — the answers shape your quote from the ground up.
How far in advance should I enquire?
For weddings and large corporate events, six to twelve weeks ahead is standard. For business lunches or smaller gatherings, two to three weeks typically allows full preparation without compromise.
Do you work with venues we've already chosen?
Yes. We work across London and surrounding areas in client-selected venues. We'll assess kitchen access, service routes, and room layout before confirming logistics.
How are dietary requirements handled?
Dietary and allergen needs are built into the menu design stage — not flagged as last-minute exceptions. We collect full guest dietary information during briefing and confirm cover at the planning sign-off.
Can you accommodate complex dietary mixes?
Yes — vegan, halal, kosher, gluten-free, and allergy-specific requirements are standard parts of our menu planning. We don't charge separately for dietary variants.
What planning support do you provide before the event?
We handle menu finalisation, staffing assignment, equipment logistics, and a pre-event walkthrough of service flow. Your event coordinator receives a written service plan ahead of the day.
What are the payment terms?
A 30% deposit secures your date. The remaining balance is due fourteen days before the event. We accept BACS transfer and card payment — all terms are confirmed in writing before any commitment.
What is your cancellation policy?
Cancellations made more than 28 days before the event receive a full deposit refund. Within 28 days, the deposit is retained to cover committed costs. All terms are set out clearly in the service agreement.
Are there hidden costs in the final quote?
No. Your quote itemises staffing, equipment, menu, and logistics separately. If scope changes after sign-off, any adjustment is agreed in writing before it affects cost.
Still have questions?
Our team is available Monday to Friday, 9 AM – 6 PM GMT. Send us your event details and we'll respond with clear answers, not a generic brochure.